Delivery Information

Last posting dates for delivery before Christmas 2024:

Royal Mail Tracked 24: Friday 20th December
Royal Mail Special Delivery: Monday 23rd December
UPS (used for all orders containing power banks): Thursday 19th December

Our office and warehouse will be closed from Tuesday 24th December to Wednesday 1st January (inclusive). We will be processing enquiries and orders on Monday 30th December, before normal office hours resume on Thursday 2nd January.

Thank you for your custom and support in 2024. We wish you a peaceful Christmas and a joyful New Year! 

UK Delivery

Free Royal Mail 24 delivery on all orders over £50. For orders under £50 there is a charge of £3.99 for delivery. Orders will be sent by Royal Mail Tracked 24.

All orders placed before 3.30 pm Monday to Friday (excluding public holidays) will be dispatched the same day. Power banks must be ordered by 2.30 pm for same day dispatch.

Royal Mail Special Delivery Guaranteed Next Day Service is available at £5.99 per order. Please note your order MUST still be placed before 3.30 pm for this service. Select this option from the drop down box at the checkout stage if required.

Please note, we only send orders within the UK.

 

Payment Options

We accept all major credit and debit cards via our secure payment page. MasterCard, Maestro and Visa.

Payment can also be made via Paypal. Please click the 'Checkout with PayPal' button if you wish to use your Paypal Account.

Our company name will appear on your bank statement as 'AJC Trading'.

Payments are taken at the time of ordering.

Warranty and Returns

All our products come with a 14-day refund or exchange guarantee, although we may be unable to refund any postage costs incurred. We do our utmost to ensure that you receive your order in pristine condition.

To qualify for a refund or exchange the product must be in new and unused condition and in its original packaging. We recommend that you return items using recorded delivery. Please ensure items being returned have a note clearly stating order number and reason for return. If this is not carried out it can delay the processing of the refund or exchange. This does not affect your statutory rights.

In the unlikely event that a product arrives damaged or faulty, please send an e-mail to [email protected]. We give you a returns number and a refund or replacement will be processed within 7 days of us receiving the returned item(s). This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

Any order shortages should be reported within 2 working days of receiving the order. If an order is received incomplete please keep the packaging.

Please note: We are unable to accept returned power banks or batteries once they have been opened from their package. Please make sure the batteries are compatible with your device before opening.